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Words are the leader's primary tool for motivating people. The right words inspire. The wrong words discourage. Wise leadership maintains highly motivated teams by choosing words which pack clout, even small three-letter words.
This episode examines five small words which we use every day and shows leaders how to harness them to great motivational advantage — especially in performance reviews. But these words have equal motivational power in any interaction with people, both individuall and in groups.