Trust-Centered Leadership

Training Overview and Course Description

Training Course for Trust-Centered LeadershipLeaders who build trust have always held societies and organizations together. But today, an added dynamic makes trustworthy leadership even more essential.

The pace of both change and competition are now so fierce that long-term, superlative performance is absolutely vital. And sustained peak performance is possible only in setting where trust runs deep.

This training delves into the principles which define Trust-Centered Leadership®. It underscores the competitive advantage of being an organization in which trust prevails among workers, between workers and management, and with vendors and customers.

The insights and principles in this training are derived from the firsthand experience of Dr. Mike Armour, the presenter and SLDI's managing principal. He developed the framework of Trust-Centered Leadership® while turning around a near-bankrupt college and drawing on trust-building to hold the campus together during the protracted turn-around.

The content and materials for Mastering Trust-Centered Leadership® are adapted from our proprietary LeaderTrack® Professional Development Series for Managers and Leaders and is based on Dr. Armour's book Leadership and the Power of Trust: Building a High-Trust, Peak-Performance Organization.


We gladly tailor this training to the unique leadership challenges and specific needs of your organization. Customization is included in the standard fee.

Training Location:

Delivered worldwide as an in-house, off-site, or conference program. Presentations offered in English only.


Based on the needs and scheduling requirements, of your organization, we can deliver this training in a half-day or a more extensive full-day format.


PowerPoint presentation, group discussion, case studies, small-group breakouts, video clips, and application exercises

Standard Fee:

The standard fee is all-inclusive. It covers pre-event coordination, customization, post-event evaluations, handouts, participant materials, and incidental expenses. (A slight additional charge may occur for more than 15 participant notebooks.) There is generally no travel fee for trainings in the greater Dallas-Fort Worth area.

  • Full day in North America: $2750
  • Half day in North America: $1450
  • Full day outside of North America: $3350
  • Half day outside of North America: $2050

We provide discounted fees for

  • non-profits and NGOs
  • trainings for multiple groups within a single organization, even at different locations
  • combining several LeaderTrack® courses into a multi-day or multi-location training program

We also have special pricing for convention or conference breakout presentations.

Related Services:

The presenter, Dr. Mike Armour, is also available for keynote addresses on Trust-Centered Leadership®.

Additional Training Options

Sample Outline

Here are themes from which Mastering Trust-Centered Leadership® typically draws. The final outline is always developed in collaboration with the client and may include topics not listed below.

Trust as "glue-bricant"

  • The glue that holds an organization together in tough times
  • The lubricant that makes things run smoothly at all times

Four states of organizational trust

  • Active distrust
  • Withheld trust
  • Low trust
  • High trust

"Trust-busting" actions, attitudes, and behavior

Social factors shaping distrust in the workplace

What influences people to trust their company or organization

Tell-tale signs of distrust

Fear, anxiety, and the neuro-psychology of trust

Five things people must feel in order to trust:

  • Safe
  • Informed
  • Respected
  • Valued
  • Understood

The three dimensions of leadership trust

  • Character
  • Competence
  • Concrete results

Character traits that foster trust

Trust-building competencies

Seven qualities of highly-trusted leaders

  • Humility
  • Integrity
  • Truthfulness and Openness to Truth
  • Responsiveness
  • Unblemished Fair Play
  • Support and Encouragement
  • Team Care

Eleven principles of trust-centered leadership

Practical steps for rooting out "trust-busting" behavior in your team